Changes letter

 

Dear Patients of Parkville Precinct Medical,

 

Thank you for participating in the questionnaire we recently conducted to collect feedback from our patients.

We would like to tell you about some of the changes we are planning to make as a direct result of the feedback we received from you and other patients.

The following changes will be introduced at the practice:

  • As of January 2023, we will include more time between appointment sessions to assist Doctors with managing their schedules more efficiently.
  • We will continue to restrict new patient appointments from clinicians that are at their full capacity of patients. This will assist our current patients with making appointments with their preferred clinician. We will review the caseload of our clinicians on a weekly basis.
  • In early 2023 we will be increasing our capacity for more appointment availability with an additional GP joining our team and some part time doctors will increase their hours.
  • As of January 2023 we intend to make the Deputising Service Doctor Doctor more visible to patients, demonstrated by visible signage in the Clinic and on our website.
  • We are also considering extending our general appointment sessions to run later on one to two days per week during 2023.

 

Unfortunately, due to infection control we are unable to supply children’s toys or magazines in the waiting room. We hope that we can continue to provide a peaceful waiting room environment to our patients by keeping the space clean and tidy.

We acknowledge that a number of our patients are staff of Melbourne Health who were previously bulk billed at this location. This Practice became Parkville Precinct Medical in July 2020, at the same time Melbourne Health ceased to provide funding to cover staff appointments.  

Thank you again for your time and valuable contribution. Please call us on 8652 8652 if you have any questions about the feedback or the changes we are planning to make.

 

We look forward to continuing to provide you with quality healthcare.

 

Yours faithfully,

 

The GPs and staff members at Parkville Precinct Medical.